Privacy Policy

PRIVACY POLICY

YOUR INFORMATION. YOUR BUSINESS. OUR RESPONSIBILITY.

Last updated: October 20, 2026

At FreedomBuilt, we believe in freedom, independence, and respecting people's rights. That includes your right to understand what happens to your personal information.

We may have a rebellious streak, but when it comes to customer privacy, we take our responsibilities seriously.

This Privacy Policy explains how FreedomBuilt ("we," "us," or "our") collects, uses, discloses, and protects personal information when you visit freedombuilt.com, make a purchase, contact us, or otherwise interact with our store.

1. INFORMATION WE COLLECT

Depending on how you interact with our website, we collect the following categories of personal information.

Information You Provide

Name and contact information
Email address and telephone number
Billing and shipping addresses
Order details and purchase history
Account information
Customer-service messages and inquiries
Marketing preferences

Payment Information

Payments are processed through Shopify and supported payment providers. Payment-related information is processed as necessary to complete transactions, prevent fraud, and handle refunds.

Information Collected Automatically

When you visit our website, we may collect:

IP address and approximate location
Browser and device information
Pages viewed and products browsed
Shopping-cart activity
Referring websites
Cookies and similar tracking information
Interactions with our website and advertisements

2. HOW WE USE YOUR INFORMATION

We use personal information to:

Process payments and fulfill orders
Print, package, and ship merchandise
Provide order confirmations and tracking updates
Handle returns, exchanges, and refunds
Respond to customer-service requests
Maintain customer accounts
Detect fraud and protect our website
Improve website performance and shopping experiences
Send promotional communications according to applicable requirements and your preferences
Meet legal, tax, and accounting obligations

We use information for legitimate business purposes and other purposes permitted by applicable law.

3. SHOPIFY AND SERVICE PROVIDERS

FreedomBuilt operates its online store using Shopify.

We disclose information to service providers when reasonably necessary to operate our business, including providers involved in:

Ecommerce hosting and checkout
Payment processing
Shipping and delivery
Customer communications
Website analytics
Advertising and marketing
Fraud prevention and security
Customer support

These providers may process information according to their roles, agreements, and applicable privacy obligations.

For information about Shopify's privacy practices, visit:

https://www.shopify.com/legal/privacy

4. ADVERTISING AND MARKETING

We may use website activity, purchase information, cookies, and similar technologies to measure advertising performance and provide relevant marketing communications.

Where applicable, information may be disclosed to advertising partners to support personalized advertising.

You can unsubscribe from promotional emails using the unsubscribe link included in those messages.

Depending on your location and applicable law, you may also have the right to opt out of certain uses or disclosures of personal information for targeted advertising.

[Confirm advertising partners, tracking technologies, and the appropriate privacy-choice link before publishing.]

5. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to support essential store functions and, where applicable, analytics, personalization, and advertising.

These technologies can help us:

Remember shopping-cart contents
Maintain account sessions
Support secure checkout
Understand website performance
Remember certain preferences
Measure marketing effectiveness

You may manage cookies through your browser settings and any privacy controls available on our website.

Blocking certain cookies may affect website functionality.

Where required by law, we provide additional choices regarding nonessential cookies and tracking technologies.

6. HOW LONG WE KEEP INFORMATION

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including:

Completing transactions
Maintaining business and tax records
Providing customer support
Resolving disputes
Preventing fraud
Complying with legal obligations

Retention periods depend on the type of information and applicable legal requirements.

When information is no longer required, we take appropriate steps to delete or de-identify it.

7. KEEPING YOUR INFORMATION SECURE

We take reasonable administrative, technical, and organizational measures designed to protect personal information.

Our ecommerce platform and service providers also maintain security measures appropriate to their services.

However, no online system or electronic transmission can be guaranteed completely secure.

If you believe your account or information has been compromised, please contact us.

8. YOUR PRIVACY RIGHTS

Depending on where you live and which privacy laws apply, you may have rights to:

Request access to personal information
Request correction of inaccurate information
Request deletion of certain information
Obtain a copy of certain information
Opt out of certain sales, sharing, or targeted advertising
Withdraw consent where processing relies on consent
Object to or restrict certain processing
Exercise applicable privacy rights without unlawful discrimination

Some requests may be subject to legal exceptions.

To submit a privacy request, email sales@freedombuilt.com.

We may need to verify your identity before completing a request.

Authorized representatives may submit requests where permitted by applicable law.

9. CALIFORNIA AND OTHER U.S. STATE PRIVACY RIGHTS

Residents of certain U.S. states may have additional rights concerning personal information.

These may include rights to know, access, correct, delete, or obtain information, and to opt out of certain sales, sharing, profiling, or targeted advertising.

Where required, we will provide applicable opt-out mechanisms and honor recognized privacy preference signals.

[Before publication, confirm whether FreedomBuilt engages in legally defined sales or sharing of personal information, which privacy laws apply, and which opt-out mechanisms are active.]

10. INTERNATIONAL CUSTOMERS

If you access our store from outside the United States, your information may be processed in the United States or other countries where our service providers operate.

Depending on your location, additional privacy rights and legal protections may apply.

Where required, we rely on an appropriate legal basis for processing personal information, such as contractual necessity, consent, legal obligations, or legitimate interests.

11. CHILDREN'S PRIVACY

FreedomBuilt's website is intended for a general audience and is not directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information improperly, please contact us so we can review the matter and take appropriate action.

12. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of websites we do not operate.

We encourage you to review their privacy policies before providing personal information.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes in our business practices, technology, service providers, or legal requirements.

When we make changes, we will update the effective date at the top of this page and provide additional notice when required.

14. CONTACT FREEDOMBUILT

For questions about this Privacy Policy or requests concerning personal information, contact:

FreedomBuilt

Email: sales@freedombuilt.com

Website: www.freedombuilt.com

Mailing Address: 28131 Robinson Rd STE D Conroe, TX 77385 United

FREEDOMBUILT.

YOUR FREEDOM MATTERS. YOUR PRIVACY DOES TOO.

Built for Those That Live Free.